Skip to Main Content

FREQUENTLY ASKED QUESTIONS

Let us help make your Off Road experience better

WHAT OTHER PARTS DO YOU CARRY?

Although we specialize in genuine parts for Caterpillar®, we also offer a wide range of aftermarket, used and rebuilt parts for Caterpillar® as well as other popular equipment manufacturers.

ARE YOU A CAT® DEALER?

Off Road Equipment Parts, Inc. is not an authorized dealer and has no affiliation with Caterpillar Inc.®

WILL YOU BUY MY PARTS?

Off Road Equipment Parts specializes in buying surplus Caterpillar® parts. If you have new surplus genuine or aftermarket parts to sell, we want to take them off your hands.

 

Click here for more information

I DON'T KNOW MY PART NUMBER. CAN YOU STILL HELP ME?

Yes, we can. Answer a few additional questions and let our Part Locator track down the part number for you.

Start Here

DO YOU OFFER A WARRANTY ON YOUR PARTS?

Warranty varies based on the condition of the part(s) purchased.  If you have an issue, please contact Off Road prior to modifying or disassembling any part for failure diagnosis. 

  • New CAT - Parts are guaranteed to be new and in perfect working condition. 
  • Condition B - Parts are guaranteed to be new and in perfect working condition.
  • Condition R - Warranty is 90 days on part itself from the date of invoice.  No additional damage or labor is covered. 
  • Condition A - Warranty is 90 days on part itself from the date of invoice.  No additional damage or labor is covered. 
  • Condition U - Guaranteed to be a good usable part.
DO YOU CHARGE A RESTOCKING FEE IF I RETURN MY PART?

We understand that customers occasionally order incorrect or unnecessary parts. In those cases, we will be happy to assist you with the return process and issue full credit less the shipping charges. Some exclusions for special orders may apply.

ARE ALL OF YOUR PARTS GENUINE CAT®?

Although we specialize in genuine parts for Caterpillar®, we also offer a wide range of aftermarket, used and rebuilt parts for Caterpillar® as well as other popular equipment manufacturers.

DO I NEED AN ACCOUNT NUMBER TO VIEW PRICE AND AVAILABILITY?

No, you are able to use our online system to check price and availability simply by creating a login, username and password. When you are ready to place an order, we will require your billing and shipping information, and you will automatically be assigned an account number at that time. Please see our Terms and Conditions page for information on how we collect and use data.

Terms & Conditions

DO I NEED A CREDIT CARD TO PLACE AN ORDER?

Not necessarily. Net Terms are available for qualified businesses.  Ask any sales team member about Net Terms by phone, email or chat for more information.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Transit times vary based on the weight, origin and final shipping destination, but most parts ordered before 2PM EST will ship the same day.

I PLACED ONE ORDER BUT RECEIVED MULTIPLE PACKAGES. IS THAT NORMAL?

Yes, parts are often shipped from multiple locations and sometimes even within the same city. We strive to consolidate orders and pick locations that will minimize the need for multiple shipments, sometimes it simply cannot be avoided.

DO YOU EXPORT OR SHIP INTERNATIONALLY?

Off Road Equipment Parts only ships to the US and Canada. If you need parts shipped internationally, please contact a sales representative and they can provide you with contact information for a preferred exporter.

HOW DO I FIND MY TRACKING NUMBER?

You can use our online order management system to view order history, get tracking information and print invoices any time of the day or night. And of course, you can always contact your sales representative directly during normal business hours.

CAN I USE MY OWN FREIGHT ACCOUNT?

Absolutely! Select "OTHER COLLECT" or "OTHER 3RD PARTY" in the shipping information and enter the carrier you wish to use along with your account number with that carrier. If you are placing an order over the phone, simply provide the same information to the sales representative.

ARE YOU AN AMERICAN COMPANY?

Yes, we are a 100% employee-owned company located in Alcoa, Tennessee.